Our Privacy Policy
This privacy policy sets out how Vin Cognito uses and protects any information that you give us when you use our website and subscribe to our newsletters.
At Vin Cognito, we are committed to respecting and protecting your privacy.
Vin Cognito may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.
What Information We Collect
When you place an order on our website, by email or over the phone, we will collect and process your data to allow us to carry out the sale.
This information will typically include your name, email address, billing address, delivery address, company, landline and/or mobile telephone number, preferences and particular wine interests. For orders, financial data will also be collected and processed by ourselves or a third-party processor.
When you sign up to receive newsletters/offers from us either via our website or when you sign up at one of our events and give us permission to contact you in future, we will use your data to send you regular emails about our latest wine discoveries and upcoming events that we believe may be of interest to you.
The Legal Basis
The legal basis for processing this information is Legitimate Interests (Article 6(1)(F)).
We have a legitimate interest in informing subscribers and existing customers who have expressed an interest receiving our newsletters and wine offers (either by directly signing up on our website or by email, by attending one of our wine tastings, or by referral).
For customers, we have a legitimate interest in processing their data in order to fulfill their order. The customer has a legitimate interest in us processing their data in this way to allow us to carry out their request.
Sharing Personal Data
We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our service to you:
· Companies that help get your orders to you – for example, delivery companies, warehouses and payment service providers
· Professional service providers – for example website hosts and marketing automation platform to help with things we are not able to do ourselves
· Fraud prevention agencies
· Companies approved by your – for example social media sites if you choose to link your account
Marketing
If you have said we can, we’ll send you marketing messages by email or direct mail. Sometimes, we may use purchase history, wish-list or saved items to increase our knowledge or what our customers like, so that we can make sure we’re talking to you about things you’re interested in.
You can stop receiving marketing messages by:
· Contacting us by phone or email
· Clicking the unsubscribe link on any email or replying unsubscribe to any email
We’ll update your information as soon as possible, but it may take a few days for all our systems to update.
Keeping your Information
When you place an order, we will keep the personal data you give us for as long as necessary so that we can comply with our legal, financial and contractual obligations.
If you sign up to our mailing list, we will store your data either until you unsubscribe (there will always be an option to opt-out on every email we send) or you have not opened an email from us for 5 years.
This information may be used by us to send you offers, which we feel will be of particular interest to you. We will not pass on your personal information to any third parties except to our warehouse and delivery partners. You will always have the option to remove yourself from our mailing lists at any future time by replying “unsubscribe” to any of our email offers.
Your Rights
You can ask to be removed from our mailing list at any time, either by unsubscribing or an email we have sent you, or by emailing us at wine@vincognito.co.uk.
You can also:
Request a copy of your personal information, and to correct personal data when incorrect, out of date or incomplete.
Request that we remove all of your personal data from our systems.
Request that we restrict the way we process your data.
To do any of the above, please email wine@vincognito.co.uk, with as much information as possible about your request, and we will respond within 30 days.
If you are unhappy with the way we have processed or stored your information you also have the right to complain to the Information Commissioner’s Office. Please visit their website for more information on how you can do this.
Links to Other Websites
This privacy policy does not cover the links within this site or within our emails linking to other websites. Those sites are not goverened by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy policy.
Cookies Policy
Our website uses cookies to collect information. This includes information about browsing behaviour by people who access our website. This includes information about pages viewed, products purchased and the customer journey around our website. More information is available through our web service provider, SquareSpace.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Changes to this Privacy Policy
This is the latest version of our privacy policy (last updated 24/05/2018). Any changes we may make in future will be included here, and may be emailed to you directly.
By continuing to use our website, you will be deemed to have accepted these changes.
If you have any further questions relating to privacy matters, please email us at wine@vincognito.co.uk and we will be happy to help.
Vin Cognito Limited, registered in England & Wales number UK Company Reg No. 09206292